Payment, Rescheduling & Cancellation Policies

Deposits & Payments

25% deposit is required to confirm reservations made more than 15 days in advance. Payment in full is required within 15 days of your climbing reservation.

PLEASE NOTE

If you choose to pay a deposit, Ascent will automatically charge the remaining balance due 15 days before your reservation.

Rescheduling & Cancellations

Ascent guides rely on stable bookings for their income and livelihoods. For that reason, Ascent has agreed to pay guides for work missed due to last minute cancellations.

We recognize that things don't always go as planned. That’s why we implemented this simple, industry competitive change policy:

30+ DAYS BEFORE RESERVATION

Reschedule and cancel your booking without penalty.

29-16 DAYS BEFORE RESERVATION

Reschedule 1x without penalty. Cancellations result in loss of 25% deposit. Any balance will be refunded to the original method of payment.

15 OR FEWER DAYS BEFORE RESERVATION

15 days notice in writing (email) required to cancel or reschedule your trip. No-shows & cancellations result in loss of payment.

OVERNIGHT & GROUP BOOKINGS

Overnight bookings and large groups subject to additional terms. See trip detail packets and confirmation emails for more info.

NO-PENALTY COVID EXCEPTION

Ascent will reschedule or refund without penalty if you have reason to suspect close contact with persons confirmed to have COVID-19 in the 14 days leading up to your trip.

Ascent will reschedule or refund without penalty if you are exhibiting any of the common symptoms of COVID-19 in the days leading up to your trip.

TRIP Insurance Recommended

Travel always carries some degree of uncertainty and trip insurance can help you recoup non-refundable travel expenses including accommodations, Ascent deposits, medical emergencies and even rescue and evacuation in some cases.

A wide range of affordable options exist. Do your homework and choose a plan that covers all your needs: length of trip, mode of transportation, deposits, medical concerns and rescue. Beware of plans that exclude activities like rock and ice climbing.

Travel Insurance - Compare Plans

American Alpine Club
Membership includes rescue coverage.

Weather & Dangerous conditions

In the event of weather or conditions related cancellation by Ascent guides (only) we offer free rescheduling, gift certificate or full refund without penalty.

If conditions change on-site, refunds will be calculated on a 1/2 day (3.5 hour) basis. The full cost of the day will be divided by 60% for the first half, 40% for the second half.

Ascent is not responsible for financial loss including travel expenses. Trip insurance is recommended, especially for guests traveling out of state.